Screen pop
The call arrives with the customer, job or claim already on screen.
Adroited LLCVoIP phone systemsCape Coral, FL
Business phone systems you own, integrated with your software
We deploy and run self-hosted VoIP on Asterisk and FreePBX — and because we are a software firm first, we connect it to the systems your business already runs on.
- Discipline
- Self-hosted VoIP
deployment and operation - Stack
- Asterisk and FreePBX,
PJSIP endpoints - Licensing
- No per-seat fees,
no lock-in on call data - Location
- Cape Coral, FL
Working remotely
01
What we deploy and operate
Running in production, including our ownTrunking
Inbound and outbound SIP trunking and number provisioning
Queues
Call queues with priority handling and queue statistics reporting
Routing
IVR menus and business-hours time conditions
Recording
Call recording with recording reports, and CDR / call-detail reporting
Conferencing
Conference bridging and paging / intercom
Fax
Fax send and receive
Reachability
Ring groups, find-me/follow-me, call parking
Voicemail
Voicemail with reporting, and a user control panel
Endpoints
WebRTC softphones alongside desk handsets, provisioned over PJSIP
02
The part most providers cannot do
A phone vendor sells extensions. A software firm integrates an API.Where the phone system stops, and where the value startsSchematic
Data-driven routing
Routing driven by data in your system, not just by menu tree.
Your reporting
Recording and CDR data pulled into your own reporting and dashboards.
Outcome measures
Queue and representative performance measured against business outcomes, not just talk time.
Asterisk and FreePBX are open-source platforms. We architect, deploy, secure, trunk, configure and operate them, and we write the software that talks to them — we did not write the PBX itself.
03
Why self-hosted
Ownership of the call dataNo per-seat licensing, no vendor lock-in on your call data, and recordings and CDRs that live on infrastructure you control.
For businesses in regulated or claims-driven work, that last point is usually the deciding one.
Related work: contact centre software, claims and TPA software and open-source platforms.
04
What we check before quoting
EngagementNearly every bad VoIP experience traces back to the network rather than the carrier. We would rather find that before you buy a phone system than after.
01
The connection
Upstream capacity, jitter and packet loss under real load — not at 6am. A perfect PBX on a saturated link is still a bad phone system.
02
The network gear
Whether traffic prioritisation exists and whether the switching can carry voice alongside everything else. Consumer equipment is the usual culprit.
03
The call flow you actually want
Including what happens out of hours, at holidays, and when the person a call is routed to does not pick up.
04
The failure plan
Where calls go when the connection drops. Decided in advance, because the default behaviour of most systems is to stop answering.
05
Questions we get asked
FAQ01 Is VoIP reliable enough for a business line?
Yes, given a sane network. The failures people remember are almost always local — a saturated upstream link, consumer-grade equipment, or no traffic prioritisation — rather than the carrier. We look at the connection before quoting the phone system, because a perfect PBX on a bad link is still a bad phone system.
02 Can we keep our numbers?
Yes. Porting is routine and we manage it, including the parts that go wrong: the losing carrier disputing details, and the window where calls could split across two systems. Numbers stay live throughout — we do not cut over and hope.
03 What happens if the internet goes down?
Calls fail over to mobiles or an alternate route, configured in advance. This is worth deciding before you need it, because the default behaviour of most systems is simply to stop answering, and the first time you discover that should not be during an outage.
04 Do you host it or do we?
Either. We deploy and operate FreePBX and Asterisk on infrastructure we manage, or we configure a hosted platform and integrate it with your systems. The deciding factors are usually call volume, how unusual your routing is, and whether recordings need to stay somewhere specific.
05 Can it connect to our CRM?
That is normally the point. Click-to-dial, screen pop on inbound, automatic call logging against the customer record and recordings attached to the right account are all achievable, and they are what separate a phone system from a phone.
Need phones and software that actually know about each other?
We run this stack ourselves. Let’s talk about running it for you.