Scheduling
Crew scheduling and dispatch.
Adroited LLCField service softwareCape Coral, FL
One system for the crew and the office
The crew captures the work in the field. The office sees it immediately, bills from it, and pays from it. No second entry, no end-of-week paperwork amnesty.
- Discipline
- Field service and
dispatch systems - Spans
- Field capture through
billing and payroll - Built for
- One hand,
and bad signal - Location
- Cape Coral, FL
Working remotely
01
Field capture
Where the record startsCaptured once in the field, used three times in the officeSchematic
- Mobile job worksheets built for one hand and bad signal
- Photo, document and card capture in the field
- Signature capture and finger-drawn damage diagrams
- Technician clock-in and clock-out, including mid-shift location changes
- Required daily cover-photo capture for compliance
02
Office system of record
What the field capture feedsWork orders
Work order lifecycle from request through completion.
Job P&L
Per-job billing and expenses — true job-level profit and loss.
Properties
Properties, assets and service history.
Suppliers
Supplier integration for material ordering.
Custom fields
User-definable custom fields, because no two operations track the same things.
Customer portals
Customer self-service portals.
Reporting
Answers about margin while the job is still open.
03
Labour and payroll
The part most field-service products stop short ofTimesheets
Visible up the management chain
Pay sheets
Conditional per-technician pay rules
Splits
Coordinator and installer pay splits on the same job
Warranty
Warranty work priced separately from new work
Compliance
Clock-in and cover-photo compliance surfaced as exceptions, not buried
04
Hierarchy and scope
Multi-location operationsMulti-location operations need more than a role dropdown.
We model overseeing managers and directors who see every location beneath them, territory-scoped queues and dispatch, and per-location permission overrides.
Related work: custom CRM development, contact centre software and workflow automation.
05
What we need from you
EngagementThe office side of a field-service build is a known quantity. The field side is where projects succeed or die, and it depends almost entirely on access to the people doing the work.
01
A day with a crew
Not a workshop. Watching a real job answers questions about signal, gloves, mounting and sequence that no requirements document has ever captured.
02
Your actual paperwork
The forms, worksheets and pay sheets as they are used, including the handwritten annotations. The annotations are the requirements nobody wrote down.
03
The pay rules, all of them
Including the exceptions and the ones that only apply to two people. Conditional pay is where packaged products stop and where reconciliation work is really coming from.
04
One location to start
We roll out to a single crew or site, fix what the first fortnight surfaces, and expand from something proven rather than launching everywhere at once.
06
Questions we get asked
FAQ01 Will the crew actually use it?
That is the whole design problem, and it is why the field side is built for one hand, gloves and bad signal rather than for a desk. Forms are short, capture is mostly taps and photos, and the app tolerates losing connection mid-job. If the crew has to fight it, the office gets no data and the project has failed regardless of how good the back office is.
02 Does it work without signal?
Capture continues offline and syncs when the device reconnects. That matters for the compliance items in particular — clock-in, cover photos, signatures — because those are exactly the things that happen at a site with no bars and cannot be reconstructed later.
03 Can it handle different pay rules per technician?
Yes, and this is usually the part packaged products stop short of. Conditional per-technician rates, coordinator and installer splits on the same job, and warranty work priced differently from new work are all modelled directly rather than fixed up in a spreadsheet afterwards.
04 We have several locations with different rules. Is that a problem?
No, but it needs modelling properly rather than a role dropdown. We build the hierarchy so a regional manager sees their locations, a location manager sees their crews, and pay and billing rules can differ by location without forking the system.
05 Can it integrate with our accounting package?
Yes. Job-level costs and invoices flowing into accounting is normally in the first phase, because the reason to have one system is that the office bills and pays from the same record the crew created. QuickBooks Online is the integration we build most often.
Still reconciling field paperwork against the billing system?
That gap is where the margin goes. Let’s close it.