Somebody is retyping
A person reads one screen and keys the same values into another. That is a queue with a salary, and it is the cheapest thing on this page to fix.
Adroited LLCIntegration & APIsCape Coral, FL
Make the systems you already own talk to each other
Most businesses do not need another system. They need the ones they already have to stop pretending the others do not exist.
- Discipline
- Integration
and APIs - Direction
- Both — we consume
and we publish - Built for
- The failure cases
first - Location
- Cape Coral, FL
Working remotely
01
The work is rarely the API call
Reading the docs is the easy partReading an endpoint’s documentation is the easy part. The work that decides whether an integration survives contact with production is everything around it: what happens when the far end is down, what happens when it returns success and then silently does not, and how anyone finds out.
So we build for the failure cases first.
Integration layerSchematic — not a product diagram
Authentication
Credential storage and token refresh, so an expired token is a log line rather than an outage.
Retries
Backoff on the failures worth retrying, and a hard stop on the ones that will never succeed.
Idempotency
A repeated call cannot double-charge or double-book, because the second one is recognised as the first.
Rate limits
Quotas respected on the way out and enforced on the way in, before somebody else’s burst becomes your outage.
Logging
Full request and response capture — the only way to answer “what did we actually send?” a week later.
Reconciliation
A path for the day the two systems disagree about reality, because eventually they will.
02
Where integration work usually starts
Two patterns account for most of itTwo patterns account for most of what we are asked to do:
Two systems disagree
The office believes one number, the field believes another, and the month-end reconciliation is a spreadsheet somebody maintains privately.
Both are diagnosable in a single conversation, and neither usually requires replacing anything. See also custom web applications and AI and automation.
03
Integrations we run in production
Live and supported, not a capability listAccounting
QuickBooks Online (V3)
Payments
Stripe, including connected accounts and marketplace flows; Square
Telephony
Five9, SIP/VoIP trunking, call recording, CDR reporting
Insurance trade networks
GlassBiller, ACT
Storage
AWS S3, Cloudflare R2
AI and media
OpenAI, DALL·E, ElevenLabs, Google TTS, OpenAI TTS, Pexels, FFmpeg
Social publishing
YouTube, TikTok, Instagram (OAuth)
Marketing
GoHighLevel
Devices
Smart locks, body-composition and heart-rate hardware
Legacy channels
Automated fax, for carriers that still require it
04
We build APIs, not just consume them
The other directionWe have shipped a partner REST API with Bearer-token authentication, per-client rate limits and quotas, full request logging, and an interactive API explorer for partner developers.
If your customers or partners need programmatic access to your data, that is a product decision with security, versioning and support consequences — and we have already made them once.
- Authentication
- Bearer token, per client
- Limits
- Rate limits and quotas, enforced per client
- Observability
- Full request and response logging
- Developer surface
- Interactive API explorer
An integration is not finished when it works. It is finished when it fails safely.
05
Questions we get asked
FAQ01 What if the system we need has no public API?
We say so before you spend money on the assumption that it does. Fallbacks are scheduled file exchange, direct database integration where you own both ends, or vendor-supported export. Each is more fragile than a real API and we will be explicit about which one you are getting and what will break it.
02 How do you handle rate limits and outages?
Queue, retry with backoff, and make the work idempotent so a replayed message cannot double-charge or duplicate a record. Anything that stays failed after its retries raises an alert. The failure design is most of the work — the happy path is usually a day.
03 Who holds the API credentials?
You do. Credentials live in your infrastructure, in environment configuration rather than in source control, and we use accounts issued to us that you can revoke without breaking anything you own.
04 Can you take over an integration someone else wrote?
Usually. We start by finding out whether it fails loudly or quietly, because an integration nobody trusts is generally one that has been failing silently for months. Adding logging and alerting first tells us what we are dealing with before we change any behaviour.
Two systems that should be talking and aren’t?
That is usually a one-conversation diagnosis.