Software as a Service or SaaS is a burgeoning industry. Today, many businesses adopt the SaaS model to effectively and efficiently run their operations. Some companies take it a step further by basing the entirety of their operations on the SaaS platform. Can you blame them?
SaaS is worth every investment behind it because it helps you better engage customers, generate new ones, and generally provides a better user-friendly experience. All that is necessary to thrive as a business when you consider that about 80% of customers admit switching brands because of poor customer experience and service.
If you’re thinking of employing SaaS for your business, ensure the platform integrates these five best practices for better results:
A SaaS Platform That Enables Self-service
One of the goals of being in business is to connect with customers, whether new or old. To that end, SaaS applications need to provide self-service to enable customers to use the application without help from support teams. A customer shouldn’t have to be on the lookout for support at all turns.
Some systems can be incorporated on the platform to offer exceptional customer support so that your customers find answers quickly. Also, you’ll need a professional that makes all applications user-friendly for your customers. This will save you time and effort on administration and support.
Focus on Personalization
SaaS products are generally known to bring freedom of choice and style. Every customer should be able to personalize what they want per their choices. For this to happen, developers must give you the freedom to personalize SaaS applications for your business. You can achieve this by building details that give your brand an edge and brings out its unique capabilities.
Security and Compliance
Despite stats hinting that through 2025, 99% of cloud security failures will be the customer’s fault, developers ought to do more to secure your business. Once your developers have built you a secure SaaS platform, the responsibility to secure your Software as a Service application and other associated hardware rest on you.
If you’re going to use the app infrastructure for multiple tenants, you’ll have to ensure the data gets segregated to maintain privacy. Besides, your data shouldn’t be accessible to everyone. You can set permissions based on individuals that need them for different tasks.
While you have to ensure that your SaaS application design can distinguish between different tenants, the developer’s creation and implementation of your design play a significant role. Your design needs to be collaborative to attain a hassle-free and seamless process for your customers. This includes a bold user experience, excellent navigation, and fluid management of every task.
Compatibility With All Devices
Versatility is one of the hallmarks of a good SaaS application. When you’ve hired a professional, demand that your app is accessible to all types of devices, including desktops, laptops, tablets, smartphones, etc.
No matter the devices your customers use, your primary focus should be providing the best possible service delivery.
Software as a Service presents an advanced application your customers will be glad to use. It makes the day-to-day management of your business seamless and easy. These practices will help you choose a professional that will help you create a secure SaaS software that your customers will love.